Email Support

What is a 'catch all' pop email account?

The 'catch all' pop email address has the same name as the username of your hosting account. If you have not set up any e-mail accounts within your control panel, this will catch every e-mail sent to your domain ie. anything@yourdomain.com. This default 'catch all' email account will still work even when you create other accounts, which is especially useful if people incorrectly spell the first half of the e-mail address, as you will still get all of your e-mails. This is the one e-mail account that is set up with your e-mail software (ie. Outlook express etc) with the hosting account username only (all other accounts use username@yourdomain.com as the username in their mail software.) This is also the only web mail account that you have "instant" access to within your control panel without having to login first.

How do I set up my pop email accounts with my email software?

With Outlook or Outlook express :

Email Address: anyone@yourdomain.com
Incoming Mail Server Type: POP3
Incoming Mail Server: mail.yourdomain.com
Outgoing Mail Server: smtp.yourisp.com (preferred) or smtp.yourdomain.com /
Account Name: 'anyone' (for catch all address) someone@yourdomain.com for an address that you add.
Password: Your hosting account or added E-mail account's password

We do have outgoing SMTP servers, however, we recommend that you use your dial up or network access for the smtp function of your e-mail program. The reason is simple - our servers run faster with less email being sent through them, and since you have an ISP to connect to the internet, you get an email account from them. But, for many of you, you have AOL, or another large supplier. These have different rules. If you use AOL, you need to use mail.yourdomain.com in your e-mail program when it asks for your SMTP (outgoing) mail server, and you must check off "My server requires Authentication." If it asks for your outgoing mail server username and password, this is the username and password for your actual hosting account - not your email account. If you use MSN, and several others, they will not allow you to use anything but them in that line (this is a security measure to prevent SPAM.)

If you have MSN, or another that gives you an error of: "Relay Denied", You must use YOUR dialup SMTP information, where you are asked for your outgoing SMTP account. You should obtain this information from your dialup Internet Service Provider.

How many email accounts am I allowed?

The number of email accounts varies from plan to plan. Please refer to the plan you signed up for.